FAQs

Broad TV FAQs

What is Catchup TV?

Catch-up TV is the feature available on broadTV where you can watch your favorite programs within 24hrs period!  So lets say you went out and missed your favourite program? Well, with catch-up TV you did not really miss it. Catch-up TV feature automatically saves all the programs from all the channels from the last 24hrs, so they can be watched ANYTIME and from ANYWHERE!  In broadTV, all programs from all channels can be accessed for the last 24 hrs! So, the customers can watch any programs on any channels at any time within last 24 hours without any hassle.

Is recording the shows to watch later possible?

In broadTV, all programs from all channels can be accessed for the last 24 hrs! So, the customers can watch any programs on any channels at any time within last 24 hours without any hassle.is moment recharge option is available from all BroadLink outlets / partners and some online payment gateway plus banks.

How to watch broadTV on smartphone and other handheld devices

To watch broadTV on your smartphone and tablets, you simply need to download the broadTV app and/or our player!

What other features are there?

BroadTV Set-up box is no ordinary set-up box that is provided by your DTH and cable providers. This is an android PLUG-N-PLAY device. Thus with this device, you are automatically turning any TV into a smart TV with just a small set-up box fee. You can youtube, check your email, skype and browse the Internet with this device.

 

 

What is BroadTV?

BroadTv is an IPTV service. IPTV is where you get your TV channels and programs streamed through the Internet network! You can watch the programs through a set-up box on your TV or on your smart handheld devices. In broadTV we have all the best features of IPTV that is Video on Demand (VOD), Catch-up TV and LIVE TV.

How many channels are currently in HD?

If possible a comprehensive list. Currently we have 20 HD channels and will reach to 45 HD channels in next two months time. Listings as we update will be updated in the website soon.

Does it incur data deduction on limited data plan users on BroadLink or other ISP’s?

Yes, it does and broadTV works on all Internet network on any ISP. Hence the customer doesn’t have to be using BroadLink Internet. However, our network is designed for seamless TV viewing experience and we recommend users to subscribe to our following packages for Internet and TV for uninterrupted service.

For ADSL or other ISP customers, what is the minimum connection speed?

Since Broad TV works under Intranet (Local) connectivity where all ISP’s are connected in High capacity, so as long as you have good connectivity broadTV will work without any issue. Your international bandwidth capacity from your current provider will not matter on how broadTV will work as long as the connection is good.

Is set up box required to use broadTV on smart devices?

No, once you purchase a set up box from us, which has an in- built wifi as well set up box is not required to use broadTV on your smart devices. You can simply connect to the wireless connection and watch broadTV on your smartphones.

Smartphones restrictions may apply to some channels owing to broadcster restrictions.
Viewing TV on smart devices may be subject to the type/model of your devices as well as your wifi connectivity quality and distance.

Is there a possibility of running more than one TV set at the same time?

We offer Three setup box under one plan i.e. no additional cost is required on above cost per month for TV subscription charges. Customers are only required to purchase the setup boxes.

What are the locations you will be providing BroadTV?

BroadTV has no restriction based on locations since it can run on all network, you can access broadTV anywhere as long as you have an Internet connection.

Monthly subscription charge for TV subscription only will vary on the plan you choose. However we recommend customers to go for our Internet and TV combo offer for maximum cost saving!

What are the installation charges for a completely new user, without Internet connection and for users with Internet connection?

For users who are completely new without Internet connection, you can set up fiber Internet connection @ minimal cost with BroadLink. Customers are only required to will have to pay a Refundable deposit for fiber Router. Fiber cost charges may be applicable and/or owing to any offers that may be available. After this, customers can choose any packages they desire on monthly quarterly or yearly basis.

For users who have Internet connection with other ISP, you can simply purchase the set up box and subscribe to BroadTV packages of your choice.

Broadband / Broad Wifi / Broad Fiber FAQs

What are the services provided by Broadlink?

We provide end-to-end solution to all your Internet and TV requirement. Our services include: Fiber Optical Internet (FTTH), Wireless Internet and IPTV

What is FTTH?

Fiber to the Home  (FTTH) is a term used for optical network deployment using optical fiber to provide broadband for the last mile connection. Apart from traditional cables, Fiber optical cables are able to trnsmit bigger dta volumes, as a part of our evolving and ever growing technology needs in the current times. Thus, FTTH can enable subscribers to enjoy array of services that the provider has to offer all through one cable.

What is Wireless Internet?

Wireless Internet is another service you can avail where internet connection is brought to your premises via wireless connection without the hassles of wires and cables. If you already have a FTTH in your home, the wireless service can be availed to ensure you continue to have Internet connection in your home when the fiber optic cables are damaged cutting your Internet connection. At Broadlink, we have an infrastructure to provide you both the services to ensure double connectivity and maximum uptime.

Broadlink Wi-Fi is the state of the art wireless technology covering majority locations inside and outside of Kathmandu valley giving custoers flexibility and mobility through wireless hotspots by Broadlink.

What is IPTV?

IPTV is a TV service provided by Broadlink. IPTV is where you get your TV channels and programs streamed through the Internet Network and you can watch programs through a set-top box on your TV or on your smart hand held devices. 

What devices do I need to avail the service?

You need a special Fiber Optic device that would connect to your computer. When you take service from Broadlink. At an additional cost or deposit, we provide the device to you for purchase or for lease.

What is FUP?

FUP is called Fair Usage Policy. It is a term and mechanism widely used by all broadband service providers to ensure they maintain the quality of the service by ensuring service provided is used faily and as per subscription they take up (For eg, residential, corporate etc) by all the subscribers. It is mainly used to keep such users in check who use up excessive bandwidth slowing down the service for the rest of the users as well. Service providers in the recent times have implemented Fair Usage Policy to maintain optimum performance of the network to ensure that customers are provided seamless service throughout.

Service Issues

How do I login to my Selfcare Portal?

Please follow the following steps to login to selfcare portal via WEB

  • Go to https://care.broadlink.com.np
  • Sign in with your Broadlink Username and Password
  • You will be able to check your usage, raise complaints, check your subscriptions and expiry dates.

Please follow the following steps to login to selfcare portal via APP

  •  Go to Playstore and download the Broadlink app
  • Sign in with your Broadlink Username and Password
  • You will be able to check your usage, raise complaints, check your subscriptions and expiry dates.

How do I check my Internet usage?

  • Login to your selfcare Portal via web or app
  • Click on session history tab on the left side of the menu
  • You can select the dates and check your usage.

How can I check my account billing information and expiry date?

  • Login to your selfcare Portal via web or app
  • Click on My Account tab on the left side of the menu to check the expiration date
  • You can also click on Payments and unpaid invoices for any details relating to your Internet payment.

How can I register my complaint online without calling to hotline number?

  • Login to your selfcare Portal via web or app
  • Click on Complaints tab on the left side of the menu
  • You can Register a new ticket and check the status and progress of your any previously opened tickets.

 

How can I recharge online via e-sewa, Khalti and/or others?

Please follow the following steps to regsiter your complaints and issues.

  • Login to your selfcare Portal via web or app
  • On the Top right corner, you will see an option “Pay Online”
  • Click on “ Pay Online” and then select Wallet Credit
  • Choose your preferred payment provider and login using their login credentials
  • Submit an OTP code that will be ent to your registered Mobile
  • Enter the code within 1 minute and click Submit
  • Your recharge will be done and your subscription successfully renewed.

How can I change my subscription?

You can call us at our hotline @ 9801453020 and request for a subscription change. Our customer care staff will handle it immediately.

I shifted my house to a new location, what do I do?

You can call us for shifting of the services to new location (owing to network availability in the new location), or you can create a trouble ticket through your selfcare portal and you will get a response immediately for network feasiblity check at your new location.

What is the office Timings?

Our office is open for following support in the following times.

Sales – Sun – Fri: 9:30 am – 5:30 pm | Sat : Closed

Customer Care and Technical Support  – 7 days a week 8 am to 8 pm

Technical Troubleshooting FAQ

MY Fiber ONU Device is has a red blinking light, what does this mean?

Red light in the Fiber ONU device is a signal loss indicator and thus if this  indicator is blinking then it could be that there is a of fiber breakage on the network that is coming to your network. Please call our hotline number in such case and we shall troubleshoot your problem immediately.

My ONU device seems fine, but the internet is not working. What can I do?

There may be times when the fiber device (ONU) may be in “hang” state, during such times please gently take out and re-insert the FTTH jack from the PON port of the fiber device (ONU). This will restart the device and eliminate such issues.

Why is my Internet very slow and disconnecting frequently?

Internet speed and usage is dependant on many factors and it could be one of the factors that may be causing this issue. Some of them are: –

  • Your subscription

(Please ensure you are subscribed to the speed you desire and as per Internet users in your residence)

  • No. of Users connected to your router

(The number of users connected to your wifi may also affect your Internet speed; this can be checked in your router settings)

  • Wifi Range
  • (Residential routers only work within a certain range, Thus the distance of the router and your device may also affect your internet browsing)
  • Loss on network

(If all matters above in your home setting are good, it is advisable to check the network that had reached your home by calling our hotline number @ 9801453020. At times and rarely the Loss in signal may owe to slow Internet).

How do i know if there is a problem with Router?

  • If your router has been reset, your normalWifi SSID will not be broadcasted instead Wi-Fi SSID has been changed to names like DIGICOM, TPLINK, TENDA, which means the router has been reset and reconfiguration is required. You will need to call us @ 9801453020 and our technical team will help your reconfigure the router.
  •  If the WAN led light is not glowing on the router, it may be due to damaged cable from ONU/POE to Router.

BroadTV Troubleshoot

My BroadTV is not working. There is a “no signal” showing in the TV Screen.

Please check the following things to ensure all are connected properly.

  1. Ceck the if the STB box has power
  2. Check that the HDMI or AV cable is connected to TV and the STB.
  3. Select Source in from the TV remote to the right HDMI connection or TV/AV connection.

My BroadTV is not working. There is a “Connection problem, please check your settings and try again” message showing in the TV screen.

Push the “back” “return” or “last” button on STB remote and repeat 2/3 times. The application in the STB should restart and you will get the channel list screen. If this doesn’t solve the issue, please contact us for further troubleshoot.

My Broadtv is working but there in less channels.

This is related to subscription expiry issue. Please contact us for further information regarding your subscription.

My TV is not working; there is a sign in Page appearing on my screen.

Push the “back” “return” or “last” button on STB remote and repeat 2/3 times. The application in the STB should restart and you will get the channel list screen.

If this doesn’t solve the issue, this may be related to subscription expiry issue. Please contact us for further information regarding your subscription.

How to clear data on BroadTV?

  • Press Setting button
  • Right button
  • Others
  • OK
  • More Setting
  • Apps
  • Press right button twice
  • Broadtv
  • Clear data
  • Exit and get back to homepage

My broadTV channels are Buffering.

Please go to settings from the MENU

Inside settings, ensure that (eg: BROADTV-NP1) is selected in the server list.

It will show then show you the speed test in Mbps.

The optinum speed must be more than 15 mbps for it to run smoothly. Please contact us if the speed test shows less than that.

My BroadTV is showing wrong date & time information.

Go to System Settings from the MENU

Select Date and Time then put a checkmark on automatic date & time for both Date and time.

Press back and doublce check if the date and time is changed to current date and time.